At Token Hemp, we value your satisfaction and stand by the quality of our products. If you need to make a return, we aim to make the process smooth and hassle-free.

Returns

We accept returns for unused items in their original condition and packaging. If you’ve used part of your purchase and aren’t fully satisfied, reach out to our support team to discuss available options. In some cases, partial refunds may be provided, and we’ll do our best to assist you.

Refunds

Once we receive and inspect your return, we’ll notify you via email about your refund status. If approved, the refund will be issued back to your original payment method within the standard processing time.

Late or Missing Refunds

If your refund hasn’t arrived:

Check your bank account again.

Contact your credit card company—processing times can vary.

Reach out to your bank, as some refunds take time to post.

If you’ve done these steps and still haven’t received your refund, contact us for further assistance.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are final sale and non-refundable.

Exchanges

We replace items only if they arrive defective or damaged. If you need an exchange for the same product, contact us, and we’ll provide further instructions.

Gift Returns

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is processed.

If the item wasn’t marked as a gift or was sent to the gift giver, the refund will be issued to them.

Shipping Returns

To return a product, contact our support team for mailing instructions. Please note:

Return shipping costs are the customer’s responsibility and are non-refundable.

If a refund is approved, return shipping costs will be deducted from your total refund.

Shipping times for exchanged products may vary based on location.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Assistance?

For any questions about returns or refunds, reach out to our support team. We're here to help.